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Commercial terms of use

Commercial conditions

Last revised: August 22, 2023

1. These conditions

1.1 This website and / or the services, including all mobile applications connected to it (collectively the “Services”) and any offering or sale of products (the “Products”) by through the Site, are owned and operated by Komptrade, Komptradenews and Komptradeshop of the store operator, including its legal form] (hereinafter also referred to as "we", "our" or "our"). These Business Terms (the "Terms") set out the terms and conditions under which visitors or users (collectively, the "user" or "you") may visit or use the Site and / or the Services and purchase Products.


1.2 By accessing or using the Services, you acknowledge having read and consented to these Terms and you agree to be bound by them. If you do not agree to all of the Terms, you may not access the Site or use any of the Services. Read these Terms carefully before accessing or using our Site or Services, or purchasing Products. In these Terms, you will find out who we are, how we sell our Products to you, how you can terminate the purchase contract and what you can do if something goes wrong.

1.3 You represent that you are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Terms, to use the Services and to purchase Products. If you are under the age of majority, you may only use the Services or purchase Products with the consent of your parents or legal guardian.

1.4 This site is published by. KOMPTRADE LTD Ingles Manor, Castle Hill Avenue, Folkestone CT20 2RD, United Kingdom. Registration: 11584164,
The director of the publication is mr Alain kwenkeu
You can contact us :
- by e-mail:
- by mail: KOMPTRADE LTD Ingles Manor, Castle Hill Avenue, Folkestone CT20 2RD, United Kingdom

This site is hosted by

These Conditions are provided in the English language. In the event of a discrepancy between the English version and your language of this document and any of its translations, the English version will prevail.

To use our Site and / or take advantage of our Services, you must be at least 18 years of age, or have reached the legal age of majority in your country, and have the legal authority, right and power to sign these Terms. as a binding agreement. You are not authorized to use this Site and / or take advantage of our Services if this is prohibited in your country, or by any law or regulation applicable to you.

In addition, before placing and confirming an order, you must read and agree to these Terms


You can download and print these Terms.


2. Contract and deliveries
1.1 By placing an order, you declare that you are acting exclusively for private purposes.

2.2 On the website, contracts are concluded exclusively in English. In the case of orders for Komptrade products, your contractual partner is Komptrade ltd Ingles Manor, Castle Hill Avenue, Folkestone CT20 2RD United Kingdom. When ordering goods from a Komptrade partner, depending on the product you select, you either conclude a contract exclusively with the respective Komptrade partner or with both Komptrade ltd and its respective partner together (joint sale).

2.3 To purchase an item, and thus place an order, you will need to add the item to your basket. You will be able to choose the amount of items you wish to order. Next, you will need to fill in your customer account details, choose the delivery method, the payment method and insert your promotional code if applicable. You can then check the details of your order and, if necessary, correct any errors before placing your order. The essential characteristics and prices of our products are shown on the pages containing the detailed description of the products in the online shop. The "confirm order" button allows you to confirm your order, which then becomes definitive, and a contract of sale is thus concluded. We will confirm receipt of your order by e-mail. Please note that the products ordered will be delivered against payment in advance (reservation) as soon as full payment of the purchase price and any delivery charges has been received. We therefore ask you to pay the purchase price without delay.

2.4 The invoice, the delivery note and the identity and bank details of the payee are attached to the order confirmation e-mail. This beneficiary for payment of the items ordered is Komptrade ltd, Ingles Manor, Castle Hill Avenue, Folkestone CT20 2RD United Kingdom, IBAN: GB11 REVO 0099 6921 9549 39, SWIFT CODE: REVOGB2, via the payment platform. This confirmation of order with attachments forms the notification of the transfer of the action of payment of the ordered articles and of the action of refunding in the event of exercise of the right of retractation by your contracting party. Komptrade ltd thus acquires the capacity, in the event of non-payment or non-payment in full of the sum owed by you, to proceed with amicable recovery or judicial recovery at your expense, in its own name and account, in accordance with these general conditions. Conversely, if you exercise your right of withdrawal, you will be entitled to a refund (less administration costs) of the items ordered and paid for.

2.5 We draw your attention to the fact that we are exempt from delivering the goods ordered in the following case of force majeure: if we ourselves have duly placed an order for the goods but have not been supplied in good time by our suppliers. Exemption from delivery also requires that we are not responsible for the unavailability of the goods, that we have not expressly agreed to bear the supply risk and that we have informed you of the unavailability of the goods as soon as possible. If the above conditions are met, the order will be cancelled and we will refund any sums you have already paid.

2.6 If we do not have the goods in stock, we will refund all payments made without undue delay. We cannot be obliged to source the goods ordered from elsewhere as we do not accept the supply risk.

2.7 We deliver mainly in Europe to the countries indicated in the "Delivery zone". Delivery to countries not listed on depends on the applicable delivery charges, customs rates, security risks and whether or not the country is classified as a "zone under sanctions". Where delivery times are expressed in working days, we understand working days to mean all days between Monday and Friday inclusive, but not public holidays.

2.8 We reserve the right not to accept an order or to cancel an order if it has been placed using software, robots, web crawlers, web spiders or any automated system or scripted behaviour whatsoever and using third party services to place an order on your behalf.

3. Price, Delivery Charges and Transfer of Ownership. 

3.1 Products are invoiced on the basis of the prices indicated in the offer at the time of the order. The prices indicated are the final prices, inclusive of all taxes.

3.2 The goods remain our property or that of our partner Komptrade ltd until full payment of the sale price and any delivery charges.

3.3 Depending on where your item is being shipped from, long distance delivery charges may apply. We will inform you accordingly before your order is placed if long-distance delivery charges apply to the item selected. Long distance delivery charges are payable to and collected by Komptrade ltd. If you decide to return an item for which a long distance delivery charge has been made, we will refund the long distance delivery charge levied (less an administration fee) if the entire order is returned. Your legal rights remain unaffected.

4. Payment

4.1 We accept the following methods of payment: bank card, credit card, Maestro, invoice, immediate bank transfer and PayPal secure payment system. However, we reserve the right not to offer certain payment methods or to offer others, depending on each order. 

4.2 We accept payments from bank accounts, in which case the goods will only be delivered once payment has been received in our bank account and you will be responsible for all costs associated with your payment.

4.2 If you pay by credit card, your account will be debited on the day your order is dispatched.


4.3 All payments must be made before the due date as indicated on the invoice. From the due date, the amount you are required to pay is due and payable. Non-payment or incomplete payment of the amount due on the due date means that you have not fulfilled your payment obligation. In the event of non-payment or incomplete payment of the amount due on the due date, late payment interest at the statutory rate is payable automatically and without prior notice, per day and on the total undisputed amount of the invoice, from the due date of the invoice. Non-payment or incomplete payment of the invoice on the due date will give rise first to a free notice of default on the due date, then and 10 days later to a notice of default for which a reminder fee of €5 will be charged in addition to the amount due. If payment is not made in full 15 days after this reminder, a further reminder will follow, for which an additional reminder fee of € 10 will be charged, i.e. a total of € 15 reminder fee in addition to the amount due. If, after the second reminder with a reminder fee, the balance due is not paid in full, Komptrade ltd may entrust the recovery of the debt to a collection agency, applying a flat-rate penalty of 10% of the invoice amount, with a minimum of €40. In addition, any delay in payment of the amount of an unpaid invoice shall automatically and without prior notice incur interest equal to the legal interest rate from the due date until the date of full payment. Disputes concerning payment or the execution of deliveries fall within the exclusive jurisdiction of the courts of the consumer's place of residence.

4.4 You agree to receive invoices and credit notes in electronic form only.

5. Use of Coupons & "Cheques Cadeaux"

5.1 Discount vouchers are only distributed free of charge as part of promotional actions. They have a validity deadline, cannot be purchased and are not transferable.

5.2 Discount vouchers are valid only for the period indicated and can be used only once as part of a single order. Some products may be excluded from the benefit of discount coupons. A discount coupon cannot be used to purchase gift vouchers. A minimum purchase amount can be specified for each voucher.

5.3 In order to use a voucher, the order value must be at least equal to the amount of the discount. The difference between the amount of the voucher and the price of your order can be paid by any payment method offered. The credit note is non-refundable and does not generate interest. In case of total or partial return of the goods, the part of the price paid by discount voucher will not be refunded to you.

5.4 To apply a voucher to an order, you must enter the voucher code before sending the order. The application of discount vouchers to orders already sent is excluded. Unless otherwise stated, it is not possible to combine several coupons.

5.5 If you have used a discount voucher during your purchase, we reserve the right to charge you the unreduced price of the goods when, due to a partial withdrawal, the total amount of the remaining order is less than or equal to the value of the discount voucher.

5.6 This article is also applicable for "Cheques Cadeaux".

6. Product Description

​6.1 You must carefully read the description of the Services and / or Products before placing an order. The description of the Services and / or Products presents the essential characteristics of the Services and / or Products, in accordance with Article L. 111-1 of the Consumer Code. These descriptions are designed to provide you with the most complete information possible on these characteristics, without being exhaustive. The photographs, drawings and descriptions of the Products and / or Services are provided for information purposes only and are not binding on us.

6.2 We invite you to refer to the information and instructions for use which appear on the packaging, labels and accompanying documents. We cannot be held liable for any damage resulting from failure to follow these instructions for using the Products and / or Services provided on our website.

7. Purchase of Products

7.1 Any purchase of Products is subject to the Conditions applicable at the time of such purchase.

7.2 When purchasing a Product: (i) it is your responsibility to read the complete list of items before committing to purchase them; and (ii) placing an order on the site (by completing the payment procedure by pressing the "Buy" button or a similar button) may lead to a legally binding contract for the purchase of the Product concerned, unless indicated otherwise in these Terms.

7.3 You can choose from our selection of Products and place the products you intend to purchase in a shopping cart by clicking on the corresponding button. The prices we charge are indicated on the Site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of Products that you already have purchased previously. During payment, you will be presented with a summary of all the Products that you have placed in your basket. This summary includes the essential characteristics of each product as well as the total price of all products, the applicable value added tax (VAT) and shipping costs, as the case may be. The payment page also gives you the possibility to check and, if necessary, to modify or withdraw Products, or to modify the quantities. If necessary, you can also identify and correct input errors using the edit function before making your order definitively binding. Any delivery time indicated applies from the receipt of your payment of the purchase price. By pressing the "Buy" button, you place a binding order to purchase the Products advertised at the price and with the shipping costs indicated. To complete the ordering process by clicking on the "Buy" button, you must first accept these Conditions as being legally binding for your order by checking the corresponding box.

7.4 We will then send you a confirmation of receipt of your order by e-mail, in which your order will be summarized again and which you can print or save using the corresponding function. Please note that this is an automatic message that only documents the fact that we have received your order. It does not indicate that we accept your order.

8. Refund
8.1 Upon receipt of the return request and if the product is in the scope of warranty, Komptrade will send a Return Approval email to the client within 10 (ten) working days.

8.2 You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Komptrade ltd / Van Cauter & Co
45 Route d'Arlon, 8009 Luxembourg.

8.3 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

8.4 In the event of one returned product not complying with the return request or one of the return conditions not being respected, the product will be returned to the client at his expense.

8.5 If the returned product is found to be flawless, Komptrade After-Sales Service will charge the client a $ 40 amount for the performance of technical tests. The shipping fees for the return of a flawless product to the client are to be borne by the client. Komptrade will store flawless or improperly returned products for a maximum period of 1 (one) month. After this period, Komptrade reserves the right to destroy the products.

8.6 The shipping fees for returned products will be shared as described hereinafter:
Shipping fees for the return of defective products to Komptrade After-Sales Service will be borne by the client. 

8.7 Products must be returned in their original packaging in the condition in which the customer received it.

8.8 Shipping costs for the delivery of repaired or exchanged products to the customer’s address will be borne by Komptrade.

8.9 Each product return must be made within 15 (Fifteen) days of receipt by the customer of the return confirmation by Komptrade After Sales Service and sent to the address indicated on the return label by Komptrade After-Sales Service.

8.10 Upon receipt of the returned product by our After-Sales Service, a diagnosis of failure is established. If the product is still under warranty, it will be repaired, exchanged (depending on availability) or a credit note will be issued. The issuance of a credit note applies only to products purchased directly from Komptrade at


8.11 Komptrade commits to repair, exchange, or issue a credit note for the returned product as fast as it is possible. The average duration for a repair or an exchange is 15 (fifteen) working days. However, this duration is given for information purpose only and shall not give rise to any compensation of any sort in case this duration would be exceeded.


8.12 Tracking. If the client wishes to obtain updates on the repair of a returned product, his request must be sent by email on

Produced by Komptrade ltd in 2020 and updated in August 2023.

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