Refund policy
Commercial conditions
Last revised: August 22, 2023
8. Refund Policy
8.1 Upon receipt of the return request and if the product is in the scope of warranty, Komptrade will send a Return Approval email to the client within 10 (ten) working days.
8.2 You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Komptrade ltd 4/4a Bloomsbury Square, London, United Kingdom, WC1A 2RP
8.3 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
8.4 In the event of one returned product not complying with the return request or one of the return conditions not being respected, the product will be returned to the client at his expense.
8.5 If the returned product is found to be flawless, Komptrade After-Sales Service will charge the client a $ 40 amount for the performance of technical tests. The shipping fees for the return of a flawless product to the client are to be borne by the client. Komptrade will store flawless or improperly returned products for a maximum period of 1 (one) month. After this period, Komptrade reserves the right to destroy the products.
8.6 The shipping fees for returned products will be shared as described hereinafter:
Shipping fees for the return of defective products to Komptrade After-Sales Service will be borne by the client.
8.7 Products must be returned in their original packaging in the condition in which the customer received it.
8.8 Shipping costs for the delivery of repaired or exchanged products to the customer’s address will be borne by Komptrade.
8.9 Each product return must be made within 15 (Fifteen) days of receipt by the customer of the return confirmation by Komptrade After Sales Service and sent to the address indicated on the return label by Komptrade After-Sales Service.
8.10 Upon receipt of the returned product by our After-Sales Service, a diagnosis of failure is established. If the product is still under warranty, it will be repaired, exchanged (depending on availability) or a credit note will be issued. The issuance of a credit note applies only to products purchased directly from Komptrade at www.komptrade.com.
8.11 Komptrade commits to repair, exchange, or issue a credit note for the returned product as fast as it is possible. The average duration for a repair or an exchange is 15 (fifteen) working days. However, this duration is given for information purpose only and shall not give rise to any compensation of any sort in case this duration would be exceeded.
8.12 Tracking. If the client wishes to obtain updates on the repair of a returned product, his request must be sent by email on info@komptrade.co.uk.
Produced by Komptrade ltd in 2020, updated in August 2023 and october 2025.